# Privacy Policy *Last updated: October 1, 2026* This Privacy Policy explains how **OLNEL Service s. r. o.** collects, uses, and protects your personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, "**GDPR**") and applicable privacy laws. --- ### 1. Data Controller Identification The controller responsible for your personal data is: - **Company Name:** OLNEL Service s. r. o. - **Registered Office:** Obchodná 559/37, 811 06 Bratislava – mestská časť Staré Mesto, Slovakia - **Company ID (IČO):** 56195494 - **Tax ID (DIČ):** 2122240329 - **VAT ID (IČ DPH):** SK2122240329 – registered under § 7a of the VAT Act, the company is not a VAT payer - **Commercial Register:** Municipal Court Bratislava III, Section: Sro, Insert No.: 177592/B - **Contact Email:** info@olnelcleaning.sk - **Phone:** +421 948 102 614 --- ### 2. Purposes, Legal Bases, and Retention Periods | Processing Purpose | Personal Data Categories | Legal Basis (GDPR) | Retention Period | | :--- | :--- | :--- | :--- | | **Inquiry processing & price quotation** | Name and surname, phone number, email, property address, requested service, preferred time, notes | **Art. 6(1)(b) GDPR** (pre-contractual steps at request of data subject) | Duration of inquiry handling, max. 6 months after communication ends | | **Performance of cleaning service contracts** | Client identification and contact details, cleaning address, service history, billing info | **Art. 6(1)(b) GDPR** (performance of a contract) | Duration of contract plus applicable statutory limitation period (3–5 years) | | **Accounting and statutory tax compliance** | Invoicing details, business name, address, tax IDs, payment records | **Art. 6(1)(c) GDPR** (compliance with statutory accounting and tax obligations) | 10 years following the relevant accounting year | | **Defense of legal claims & website security** | Communication logs, technical logs, IP address, consent logs | **Art. 6(1)(f) GDPR** (legitimate interests in protecting rights and assets) | Statutory limitation periods | | **Marketing communications (if opted in)** | Name, email address | **Art. 6(1)(a) GDPR** (freely given consent) | Until consent is withdrawn (max. 3 years) | | **Website analytics & performance** | Online identifiers, cookies, pseudonymized IP, user interaction telemetry | **Art. 6(1)(a) GDPR** (consent via cookie banner) | According to cookie duration (max. 14 months) or until revoked | --- ### 3. Requirement to Provide Personal Data Providing your contact and service details when submitting an inquiry is necessary for us to respond, perform an on-site survey, and prepare a binding quotation. Without these details, we cannot contact you or deliver our services. Providing data for marketing and analytical cookies is entirely voluntary. --- ### 4. Third-Party Processors and International Transfers Your personal data is processed primarily by us. We do not transfer personal data to third countries outside the EU/EEA, except when using the services of Google LLC and Microsoft Corporation (USA) for website analytics and advertising (solely subject to your prior consent given via the cookie banner). Data transfers to the United States are legally safeguarded on the basis of the European Commission's Adequacy Decision (EU-US Data Privacy Framework pursuant to Art. 45 GDPR) and Standard Contractual Clauses (SCCs pursuant to Art. 46 GDPR). To ensure reliable website operation, we utilize the following verified partners: - **Google Ireland Limited** (Google Tag Manager, Google Analytics, Google Ads) — Gordon House, Barrow Street, Dublin 4, Ireland. - **Microsoft Ireland Operations Limited** (Microsoft Clarity) — One Microsoft Place, South County Business Park, Dublin 18, Ireland. - **OpenStreetMap Foundation** (map tiles) — St John's Innovation Centre, Cambridge, United Kingdom (adequate level of protection under UK adequacy decision). - **Web hosting providers, IT infrastructure, and certified accounting partners** (all located in the EU). Web fonts are hosted locally on our own server; no requests are made to external Google Fonts servers. --- ### 5. Your Rights as a Data Subject Under the GDPR, you have the right to: 1. **Access (Art. 15 GDPR):** Request confirmation and a copy of your processed personal data. 2. **Rectification (Art. 16 GDPR):** Request prompt correction of inaccurate or incomplete data. 3. **Erasure (Art. 17 GDPR):** Request deletion of data no longer required or where consent was revoked. 4. **Restriction of Processing (Art. 18 GDPR):** Request temporary suspension of processing. 5. **Data Portability (Art. 20 GDPR):** Receive your data in a structured, machine-readable format. 6. **Object (Art. 21 GDPR):** Object at any time to processing based on legitimate interests. 7. **Withdraw Consent (Art. 7(3) GDPR):** Withdraw previously granted consent at any time without affecting the lawfulness of processing before withdrawal. 8. **Lodge a Complaint with a Supervisory Authority:** If you believe your rights have been violated, you have the right to lodge a complaint with: - **Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov SR)** - **Address:** Galvaniho 7/B, 821 04 Bratislava, Slovak Republic - **Website:** https://dataprotection.gov.sk | **Email:** statny.dozor@pdp.gov.sk --- ### 6. Automated Decision-Making and Profiling We do not conduct automated decision-making or profiling with legal effects pursuant to Art. 22 GDPR. To exercise your rights, please email us at: **info@olnelcleaning.sk**.